Refund and cancellation policy

This policy explains how paid Chasca plans are billed, how to cancel one and when we refund a payment. It forms part of our terms of service.

1. How paid plans are billed

Paid plans are monthly subscriptions. You pay at the start of each monthly period, and the plan’s rendered minutes for that period become available at the same time. The plan renews automatically every month until you cancel. The current prices, and the minutes each plan includes, are on the pricing page. Unused minutes do not carry over to the next period.

Moving to a bigger plan takes effect at once: its full price is charged that day and nothing already paid is refunded. A new monthly period starts that day, and the minutes you have left carry into it. Moving to a smaller plan takes effect at your next billing date, and nothing is charged until then. The app shows the amount before you agree.

If a renewal payment does not go through, your account returns to the free plan when the period ends. Dodo Payments tries the payment again for up to 7 days; if it goes through, a new monthly period starts then, and if it does not, the subscription is cancelled and nothing more is charged. Some payment methods, such as UPI and cards issued in India, take up to about two days to confirm a renewal: while the bank confirms it, the period you had keeps running, and the new period's minutes arrive once the payment is confirmed.

Payments are processed by Dodo Payments, which acts as our Merchant of Record: it runs the checkout, charges your payment method, collects any tax due, sends your receipt and returns the money when we approve a refund.

2. See the quality before you pay

You can judge Chasca’s videos before you buy a plan. The examples page shows videos made with Chasca, and every new account includes free videos with every voice and style and no card required. We recommend both before you choose a paid plan.

3. Cancelling

You can cancel a paid plan at any time in the app, in Settings, Billing, with Cancel plan. Your plan stays active until the end of the period you have already paid for, then your account returns to the free plan. You are not charged again, and your videos stay in your account.

Cancelling stops future payments. It does not by itself refund the current period.

4. Refunds

Payments are not refundable once made, in whole or in part, including when you cancel before the end of a period or leave minutes unused. There is one exception, for when the videos do not meet your expectations, and charges made in error are always put right.

When the videos do not meet your expectations

If you paid for a plan and the quality of the videos Chasca makes for you does not meet your expectations, we refund that payment in full when all of these are true:

• you ask within 7 days of the charge;
• you have used less than half of the minutes your plan includes for that monthly period;
• you ask from Feedback in the app, signed in to the account that paid;
• the account has not had a refund under this policy before.

Minutes are counted as Settings, Billing shows them, including the multiplier for videos made through the API, SDK, command-line tool or MCP server. Re-renders that are free do not count.

If you have already used half or more of that period’s minutes, the payment is not refundable: by then you have received a large part of what the plan provides.

How to ask for a refund

1. Sign in to Chasca and open Feedback in the sidebar, or follow this link to the form.
2. Choose Billing or refund.
3. Tell us what did not meet your expectations, naming the videos concerned if you can, and send it.

We check the request against the conditions above and reply by email to the address on your account. When it qualifies, we issue the refund within 72 business hours of receiving it (business hours count Monday to Friday, excluding public holidays in India). The money goes back to the payment method you paid with, through Dodo Payments; your bank or card provider may take a few more days to show it.

When a payment is refunded, the plan it paid for ends at once: your account returns to the free plan and the minutes left from that period are removed. Your videos stay in your account.

Charges made in error

If you see a charge you do not recognise, were charged twice, or were charged after you cancelled, tell us from Feedback in the app (choose Billing or refund). We look into it and refund any charge made in error, whatever the conditions above say. Please write to us before you dispute a charge with your bank: we can usually resolve it sooner.

5. Your legal rights

Nothing in this policy takes away a right to a refund or to cancel that the law where you live gives you.

6. Changes

We may update this policy. The date at the top shows the latest version, and a change applies to payments made after it is published.