Contact

The way to reach the people who build Chasca is Feedback, inside the app. Every message goes straight to the team, and we reply by email to the address on your account.

How to send us a message

1. Sign in to Chasca. If you do not have an account yet, create a free one; no card is needed.
2. Open Feedback in the sidebar, under Workspace. On a phone, open the menu first.
3. Choose what your message is about, write it and send it.

What to choose

• Feedback: something that would make Chasca better for you.
• Problem: something that did not work. Tell us what happened and what you expected. For a problem with one video, you can also use Report a problem on that video’s page.
• Question: anything about Chasca, your videos, your account or your data.
• Billing or refund: cancelling a plan, asking for a refund, or a question about a charge. Our refund and cancellation policy explains when a payment is refunded, and this link opens the form with it chosen.

Schools, teams and volume pricing

For Enterprise, a school or a district, use the contact form on the Enterprise card of the pricing page. It needs no account, and we reply by email.

Your data

To get a copy of your personal data, correct it or delete it, send a question from Feedback. You can also delete your videos and your account yourself in the app. Our privacy policy explains your rights.

Payments

Payments for Chasca plans are processed by Dodo Payments, our Merchant of Record, which sends a receipt for every payment. For any question about a charge, write to us first from Feedback: we can see your plan and settle most billing questions directly.